FAQs

Are children allowed to visit?
Can a family member spend the night?
Can I use my cell phone?
How can my doctor practice at AVALA?
Is there a place I can use my computer?
Do you have a contact directory?
What time are visiting hours?

Visiting hours are from 8:00am to 9:00pm daily. The front of the building is locked down at 6:00p.m.; after that, you can obtain access by entering the south side of the building using the intercom next to the glass door. Please identify yourself and the patient’s name who you are visiting.
Where do I wait while surgery is going on?

Family and friends will wait in the lobby on the first floor. Our concierge will keep them informed as updates are provided. AVALA also offers a second floor lobby area that is extremely quiet and great for reading or relaxing. All family members or guests are allowed in the second floor lobby area. If surgery is rather lengthy, family/friends may leave for a while after they have provided the concierge with a name and telephone number. We also like to know how much lead-time is necessary for family to return to AVALA in cases where we need to contact and inform them that the patient is ready for discharge.
Where exactly are you located?

AVALA Hospital: 67252 Industry Lane, Covington, LA 70433
Ph: 985-809-9888 | Fax: 985-801-3099

From the Southshore, take the Causeway Bridge to the Fairway Drive/Judge Tanner Boulevard exit, keep right onto Judge Tanner Boulevard, take a right onto the service road at the signal light, then left on Kane Lane. Keep straight and you will arrive at AVALA Hospital.

From I-12, take Hwy 190 south towards Mandeville and get off at the Fairway Drive/Judge Tanner Boulevard. exit, take a left onto Fairway Drive and continue on Judge Tanner Boulevard, take a right onto the service road at the signal light, then left on Kane Lane. Keep straight and you will arrive at AVALA Hospital.

If heading north on Hwy 190, exit to the right on Fairway Drive/Judge Tanner Boulevard, keep right on Judge Tanner Boulevard. and take a right onto the service road at the signal light, then a left on Kane Lane. Keep straight and you will arrive at AVALA Hospital.

AVALA Imaging Center: 67252 Industry Lane, Covington, LA 70433
Ph: 985-801-6216 | Fax: 985-801-3004

From the Southshore, take the Causeway Bridge to the Fairway Drive/Judge Tanner Boulevard exit, keep right onto Judge Tanner Boulevard, take a right onto the service road at the signal light, then left on Kane Lane. Keep straight and drive down the left side of the parking lot facing AVALA Hospital until you arrive at AVALA Imaging.

From I-12, take Hwy 190 south towards Mandeville and get off at the Fairway Drive/Judge Tanner Boulevard exit, take a left onto Fairway Drive and continue on Judge Tanner Boulevard, take a right onto the service road at the signal light, then left on Kane Lane. Keep straight and drive down the left side of the parking lot facing AVALA Hospital until you arrive at AVALA Imaging.

If heading north on Hwy 190, exit to the right on Fairway Drive/Judge Tanner Boulevard, keep right on Judge Tanner Boulevard and take a right onto the service road at the signal light, then a left on Kane Lane. Keep straight and drive down the left side of the parking lot facing AVALA Hospital until you arrive at AVALA Imaging.

AVALA Therapy: 7003 Hwy 190 East Service Road, Covington, LA 70433
Ph: 985-801-6265 | Fax: 985-801-6213

From the Southshore, take the Causeway Bridge to the Fairway Drive/Judge Tanner Boulevard exit, keep right onto Judge Tanner Boulevard, take a right onto the service road at the signal light, then left on Kane Lane. Our entrance will be the first on the right.

From I-12, take Hwy 190 south towards Mandeville and get off at the Fairway Drive/Judge Tanner Boulevard exit , take a left onto Fairway Drive and continue on Judge Tanner Boulevard, take a right onto the service road at the signal light, then left on Kane Lane. Our entrance will be the first on the right.

If heading north on Hwy 190, exit to the right on Fairway Drive/Judge Tanner Boulevard, keep right on Judge Tanner Boulevard and take a right onto the service road at the signal light, then a left on Kane Lane. Our entrance will be the first on the right.

AVALA Hammond Clinic: 15828 Professional Plaza, Hammond, LA 70403

From the Southshore, take I-10 W from North Causeway Boulevard. Follow I-10 W and I-55 N to US-51 N/S Morrison Boulevard. Take exit 28 from I-55 N. Turn right on W Club Deluxe Road. Turn right onto Professional Plaza. Our entrance will be the first on the left.

If heading east, take I-12 towards Hammond. At exit 40, take ramp right for US-91 Bus toward Hammond/Ponchatoula. At roundabout, take 1st exit onto W Club Deluxe Road. Turn left onto Professional Plaza. Our entrance will be the first on the left.

If heading west, take I-12 towards Hammond. At exit 40, take ramp right for US-51 Bus towards Hammond/Ponchatoula. At roundabout, take 3rd exit onto US-51 Bus/SW Railroad Avenue. At roundabout, take 1st exit. At roundabout, take 1st exit onto W Club Deluxe Road. Turn left onto Professional Plaza. Our entrance will be the first on the left.
What is AVALA's chargemaster?

The chargemaster is a list of all items and services including the associated charge which is used to produce the bill for your visit at the facility. AVALA’s chargemaster only includes facility charges and does not include charges from your doctor, anesthesiologist, or other independent professionals that may be involved with your care.

Please understand that your insurance plan and many other factors will determine your actual financial responsibility to the facility. Those factors include but are not limited to whether your insurance plan is Medicare, Medicaid, or a commercial managed care plan. Your plan can include legislated or negotiated discounts and could have different deductibles, co-insurance, co-pays, and out of pocket maximums.

Please contact your insurance plan with any question about your benefits. Please contact AVALA with any questions about its charge master or payment policies. If you would like to review AVALA’S chargemaster, please click here.
What is pricing transparency?

On June 24, 2019, the President signed an executive order on improving price and quality transparency in American healthcare to put patients first noting that it is the policy of the Federal Government to increase the availability of meaningful price and quality information for patients.

The Executive Order directed the Secretary of Health and Human Services (HHS) to propose a regulation, consistent with applicable law, to require hospitals to publicly post standard charge information. For more information about pricing transparency, click here.

To see a machine readable file containing AVALA’s standard charges for all items and services, please click here.

To use AVALA’s consumer friendly display of shoppable services, please click here.
What is balance billing?

Your Rights and Protections Against Surprise Medical Bills

When you are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you should not be charged more than your plan’s copayments, coinsurance and/or deductible.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that is not in your health plan’s network.

“Out-of-network” means providers and facilities that have not signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.”

“Surprise billing” is an unexpected balance bill. This can happen when you cannot control who is involved in your care—like when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Certain services at an in-network hospital or ambulatory surgery center: When you get services from an in-network hospital or ambulatory surgery center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers cannot balance bill you and may not ask you to give up your protections not to be balance billed.

If you receive other types of services at these in-network facilities, out-of-network providers may balance bill you if you have given written consent to receive a balance bill.

You are never required to give up your protections from balance billing. You also are not required to get out-of-network care. You can choose a provider or facility in your plan’s network.

If you think you have been wrongly billed, call:
Louisiana Department of Insurance, 1-800-259-5300 or visit www.ldi.la.gov
For more information about your rights under federal law, call 1-800-985-3059 or visit www.cms.gov/nosurprises/consumers

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