AVALA RECEIVES 2024 PRESS GANEY HUMAN EXPERIENCE GUARDIAN OF EXCELLENCE AWARD®
FOR IMMEDIATE RELEASE – January 10, 2024
Media Inquiries: Brooke Russell | 985.801.6212 | info@avala.com
Covington, Louisiana – AVALA has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the country’s top hospitals and health systems, according to performance in patient experience.
As a winner of the Press Ganey Human Experience Guardian of Excellence Award®, AVALA is in the top 5% of healthcare providers in delivering an excellent patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
“Being recognized for delivering a first-class patient experience is a true reflection of our team’s dedication and passion,” said Joy Melgar, MSN, RN, AVALA Chief Nursing Officer. “The AVALA team prioritizes our patients’ needs above all else. By fostering a supportive and responsive environment, we aim to instill confidence in our care, ensuring every question is addressed, every concern is heard, and every need is met.”
The team at AVALA recognizes that having surgery is scary, and no one wants to have to go through the experience alone. Our team considers each patient’s wants and needs to ensure their stay at our hospital is as calming and painless as possible. While walking down the halls of our facility, you will see modern artwork and a clean environment that patients highlight often. You will hear the peaceful music above, which helps create a more spa-like hospital experience for patients and their families. This is all to help our guests feel more at ease when visiting. We fully live by our mantra of “Trust Healthcare Again” by making the healthcare experience smoother, safer, and more comfortable for everyone involved.
“AVALA is redefining what it means to provide compassionate care,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “Their empathetic approach to patients and their unwavering support for staff fosters genuine human connections and a positive, nurturing environment. We’re privileged to be a part of their journey and witness their remarkable achievements.”
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
